Today marks the start of National Customer Service Week: seven days of increased focus on you, our customer, and how the team here at one.network is doing at improving your business.
We’ll be running several projects throughout the week, so keep an eye on our social media for more. But to kick things off, we’d like to introduce you to some of the people you’ll interact with most from our team.
Meet Aayesha and Harish, our Customer Success stars.
Customer Success at one.network
Aayesha Miah, Customer Success Manager
Before joining one.network, Aayesha worked in customer operations for a startup. She wanted to bring her experience in project management and customer liaison over to a SaaS business, which is just what she found in one.network.
What do you do at one.network, and how long have you worked here? I’m a Customer Success Manager, and have worked at one.network for nearly 18 months (time flies when you’re having fun)! My role centres on helping our customers get the most from the service they subscribe to — and liaising with the Development team to get those annoying bugs fixed!
What’s your favourite part of the job? Making customers’ lives easier, by helping them embed simple but effective processes within their organisations. Life is hard enough — why make it harder!
Is there anything you don’t like about your role? Reporting bugs. 🙄
Why one.network? Not everybody has the opportunity to work for a software company that actually makes a significant difference to an industry. I am lucky: I do. 😊
I’m also lucky to work within a great culture with a bunch of talented visionaries.
What are you most excited to do in Q4? Since I’ve recently started conducting review meetings with customers, I’ve gained a wealth of knowledge about our customers and the industry as a whole. So I am really looking forward to building and expanding on that. Let’s not forget the virtual Christmas party! 🍾 🎅🏾 🎉
6. Tell us a bit about yourself outside work. I have developed a few new hobbies recently. I started a training program called Couch to 5k, which basically gets you running! It’s incredible and I would recommend it to anybody who wants to get active.
I also discovered Audible, which is great for slow readers like myself. It normally get through 3–4 books a year but I am literally whizzing through books with this app. Working from home has given me a bit more ‘me’ time, which I fill with mindfulness training and mediation — it makes such a positive difference to my day. I am also hoping to add DIY and interior decorating to my repertoire soon, as I’ve just taken on a small renovation project, but let’s see how that goes…😬
Harish Salhotra, Customer Success Executive
Before joining one.network, Harish worked as an education consultant for a cybersecurity membership organisation. He’s used to providing training for a wide range of customers, and spotting education opportunities wherever they arise.
What do you do at one.network? I’m a Customer Success Executive, and I’ve been with the company for a year and four months.
Favourite bit? I love the problem solving aspect of my job, and enjoy the day-to-day interactions with our customers.
Anything you don’t like? No! I have an amazing team, and love every part of my job and organisation.
Why one.network? It’s the most useful service for roadwork coordination, and it’s great to be part of a well-organised network that makes a difference to people’s transport network.
What are you most excited to do in Q4? To be a part of a growing and valuable project, as well as looking after my key accounts by listening to them and helping them maximise the value they get from our services.
Tell us a bit about yourself outside work. I love spending time with my family, keeping fit and watching football every weekend!