How M Group cut its street works planning time to under 12 minutes

Planning street works successfully is no mean feat. Utility companies typically have to consult a significant volume of datasets, each split across different environments and systems, before they can dig their first hole — taking up operational time and budget, particularly on surveying services. Not only is this process resource-intensive; it can mean data is missed — resulting in reduced productivity, increased likelihood of health, safety, and environmental risks being missed at the planning stage, and ultimately more disruption for road users.

To help eliminate these challenges, we joined forces with M Group Services (formerly Morrison Utility Services, or MUS) and Yorkshire Water back in 2018 to develop Works Planning: our desktop risk assessment tool for integrated streetworks planning. Ever since, M Group has been using our full suite of coordination tools to plan, coordinate, and communicate its street works.

Working with M Group to improve traffic management planning

Together, and M Group have created a single central repository of all traffic management plans, accessible at all times both in the office and onsite via mobile devices. In addition, we’ve provided full visibility of a wide-ranging set of risk factors at each works site, via a ‘virtual survey’ view. We’ve also helped improve M Group’s relationships with local authorities, by giving it the ability to visualise and share street works live from the map.

Thanks to the Works Planning tool, the M Group street works team has now managed to double its initial target for plan delivery, hosting 80% of their plans on In fact, according to Change Manager Mike Scott Paul, the group mapped a whopping 45,000 streetworks on in 2020 alone, by cutting its traffic management planning time down from a week to less than 12 minutes.

Working with M Group to reduce aborted works and minimise costs

Clash detection is automated, allowing the M Group street works team to see where works are already taking place, and plan its own street works at a time which will cause the least disruption to the road network.

Using this tool, M Group has reduced the number of aborted jobs and minimised costly delays, often caused by concurrent excavation works due to digging on wrongly located mains. This has led to increased collaborative working through using the same excavation as other parties, which in turn has reduced disruption and decreased permitting costs.

Head of Operational Change James Hatt told us:

[This technology] enables our operational teams to conduct more comprehensive risk assessments and offer a more environmentally-friendly way of working, which is a huge consideration for our organisation and the clients we work on behalf of.”

Not only has technology helped M Group reduce aborted works, decrease costs and increase collaborative working, but it has also helped it reach its eco-friendly goals.


One platform to plan, monitor, communicate and analyse traffic disruptions. Visit us at