Data is at the heart of one.network. And we rely on our customers — and some organisations (like a few remaining local authorities) who aren’t our customers — to provide that.
But data doesn’t exist in a vacuum. It represents tangible events such as timings of traffic interventions, details of utility companies’ operations, and street works schedules.
Some of that information is sensitive, and it’s our responsibility is to protect it. This is why the Department for Transport is changing the way organisations like one.network can share it.
We’re working collaboratively with the DfT, and with our customers, to understand what this means for one.network users. But the likelihood is that we’ll no longer be able to display the same amount of information to everybody. …
Today marks the start of National Customer Service Week: seven days of increased focus on you, our customer, and how the team here at one.network is doing at improving your business.
We’ll be running several projects throughout the week, so keep an eye on our social media for more. But to kick things off, we’d like to introduce you to some of the people you’ll interact with most from our team.
Meet Aayesha and Harish, our Customer Success stars.
Before joining one.network, Aayesha worked in customer operations for a startup. She wanted to bring her experience in project management and customer liaison over to a SaaS business, which is just what she found in one.network. …